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We see all of our patients on an reservation basis. We value and respect your time and will make every effort to keep your child's reservation so you will not be kept waiting. We recommend that you schedule operative reservations (fillings, extractions, etc.) during the morning when kids are "fresh" and better able to cooperate for these procedures.

Please note, we do accommodate dental emergencies, so please accept our sincere apology if this should lead to a delay in your child's appointment. If your child has an accident, please call our office as soon as possible. We will see your child immediately. In the event that we are not open, we have 24-hour dental emergency numbers on our phone message system.

Please contact our office at least two business days in advance if you are unable to keep your scheduled appointment. Any change in your child's appointment affects all of our other patients for that day. If you do not give proper notice, we reserve the right to charge a cancellation fee. Repeated offences may lead to patient dismissal.

Parental Presence
A parent or legal guardian must accompany a child to his/her first dental visit. We understand that it may be necessary to have someone other than the legal guardian bring the child to subsequent visits and can provide necessary paperwork to be completed for this purpose. Your child's treatment plan must be signed by the parent or legal guardian prior to rendering dental services. This serves as consent as well as accepting responsibility for any balance due.

One parent or guardian is welcomed to come back into the treatment area with the patient for any appointment if they wish. All other adults and children should remain in the waiting room for the safety and privacy of other patients. Older children sometimes do better without their parents present. If we think your presence is negatively affecting your child's behavior we will discuss this with you. If you do not wish to be present in the operatory for your child's treatment you can still peek in as a silent observer.

We are a pay-for-service facility; therefore, payment is requested at each appointment as service is rendered. We accept all major credit cards (MasterCard, and Visa), cash, and checks. Please be aware that the parent bringing the child to our office is legally responsible for payments on all charges. Statements will be sent to the head of household on file. If we do not receive payment within 30 days, you will be expected to pay for all dental services completed immediately in the future.

Dental insurance rarely pays for 100% of a procedure. Dental insurance should not be viewed as the sole manner of payment for dental services but as an aid when paying for dental care. Many plans will cover different amounts for different procedures. The amount that your plan pays is usually directly related to how much you or your employer pays for the plan.

Our office does not determine any of your reimbursement benefits with your insurance company. Each insurance company creates its own fee list. The insurance company collects data on fees from all the different dental insurance claims that it sees from all parts of the country. Then the insurance company uses this data to select a fee for a procedure. Many times, the data used to create these fees are several years old. The insurance company may give the impression that the dentist is charging too much when in reality the insurance company has simply set a lower fee guide which is more advantageous to the insurance company.

Insurance plans also have deductibles and yearly limits. If a patient has a large treatment plan that costs more than this yearly limit, then any charges over the yearly limit would be the patient's responsibility.